ffiver.com Terms & Policies

  • Sellers

    • Basic Rules

    • You need to be a Registered ffiver.com user to sell and buy. Registration is free.
    • Services that are offered by sellers on ffiver.com are called "Gigs".
    • Gig prices are fixed at £1, £2, £3, £4 or £5.
    • Gigs Amount (£)Gigs Commission (£)Seller Amount (£)
    • Sellers and buyers identity is anonymous. Do not request or provide emails to users on the site
    • Sellers may not accept payments from ffiver.com buyers outside of ffiver.com (directly through PayPal or any other service)
    • Posting of adult, illegal, copyright protected, violent, nonsense or other improper material on the site is strictly prohibited
    • Content on the site is moderated. Users posting, messaging or suggesting any of the above prohibited subjects will get their account blocked permanently
    • Payment Process

    • When buyers order one of your gigs, they will be required to pay for the Gig in advance.
    • When you deliver the order, ffiver.com will add your net share to your balance.
    • You can withdraw funds from your balance to your PayPal account (see more details below).
    • Handling Orders

    • When a buyer orders one of your gigs, you will be notified and asked to Accept or Reject the order. Rejecting an order should only be used when you will not be able to perform your offering on time. If you are away and cannot handle orders, it is good idea to suspend your gigs from your "My Store" control panel.
    • You have 240 hours to decide if you accept the order, after that time the order will be automatically cancelled by ffiver.com .
    • Responding to orders quickly will increase your positive feedback.
    • Delivering Your Work, Passing Material and Submitting Completed Work

    • During your work, you are required to use only ffiver.com 's internal mail system to pass material from and to your buyer. Using the ffiver.com mail system protects the seller's and buyer's privacy. Never ask a buyer to switch to third party email.
    • You are responsible to scan all transferred files for viruses and malware. ffiver.com will not be held responsible for any damages caused by infected files.
    • You can access all communications and files transferred related to an order from the Order Details page.
    • Make sure you describe your gigs final deliverable in detail. Indicate amounts, durations, file formats etc.
    • Seller's Positive Feedback.

    • Your positive feedback is based on buyers feedback and your responsiveness to new gig orders (Accept/Reject).
    • Work quality and buyer feedback have a dramatic effect on your Positive Feedback Score.
    • Withdrawing Funds

    • To withdraw funds from ffiver.com , you need to have a valid PayPal account.
    • Funds are cleared for withdrawal after a safety clearing period of 0 days (from the day you receive them in your balance)
    • Withdrawals can be performed only when cleared funds in your balance have reached the minimum amount of £0.20. The minimum withdraw amount was put in place to keep fund transfer fees reasonable for our sellers as PayPal charges approximately £1 for each transfer, regardless of its amount.
    • If you do not reach the minimum amount of £0.20 within 60 days of the last payment and would still wish to withdraw your funds, you can contact our customer support and your funds will be made available for your withdrawal.
    • Withdrawals are final and cannot be undone. Please make sure to use your valid and current PayPal email address. We will not be able to refund or change this process once it has started and moved to PayPal's hands.
  • Buyers

    • Ordering Gigs

    • Purchase of gigs from ffiver.com can be done using your PayPal or credit card (credit card purchases are handled by PayPal as well).
    • Once payment is confirmed, your order will be sent to the seller.
    • Gigs Amount (£)Gigs Commission (£)Seller Amount (£)
    • You can cancel your order at any time until the seller Accepts your order. Once the seller accepts your order you will not be able to cancel it.
    • Sellers have the option to reject an order if they can't handle it on time. If for any reason your order gets rejected, your £1, £2, £3, £4 or £5 will be placed in your ffiver.com balance and will be available to you for purchasing other gigs on ffiver.com .
    • Any funds you may have in your balance will automatically be used on your next purchase (no need to go through the payment process again).
    • Sellers and buyers identity is anonymous. Do not request or provide emails to users on the site
    • Buyers must not offer sellers with payments or transactions conducted outside of ffiver.com . (buyers may not offer sellers to use PayPal etc.)
  • General Terms

    • Spammers will be permanently blocked and banned!
    • In case of dispute with a seller you should use ffiver.com 's internal dispute resolution (see below). Never use PayPal to reverse or refund the payment to ffiver.com . Doing so will put your ffiver.com account on hold.
    • ffiver.com reserve the right to put any account on hold or permanently cancel accounts due to misbehavior. Users with accounts on hold will not be able to sell or buy on ffiver.com .
    • Disputes

    • We encourage our buyers and sellers to resolve any issues between themselves. If for any reason this fails, you can contact us here.
    • ffiver.com will not refund buyers to PayPal accounts. Instead, refunded funds will placed into the buyer's balance and will be made available for future purchases on ffiver.com .

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